March 2017

In This Issue
The Customer Survey Results Are In...
Exclusive Webinar: What Should Employers Expect Under a Trump Administration?
2017 NCMGMA Annual Conference: The Challenge of Leading Change
Bariatric Surgery Criteria Change
Ask George
Flores & Associates Announces New Texting Service
Practice Wellness Personal
New Program--Eat Smart Move More Weigh Less 2

The Customer Survey Results Are In...

In keeping with our commitment to transparency and customer service, we are pleased to share results from our 2017 NCMS Plan Customer Survey.

93% of NCMS Plan practices responding described MMIC Agency service as Good or Excellent;
92% responded favorably to the accessibility and responsiveness of their NCMS Plan agent;
and 91% said they would recommend the NCMS Plan to other practices.

You may recall that last year, the favorable rating for BCBSNC customer service fell to a low point of 66%. While there is still much room for improvement, we are encouraged to see that rating rebound to 77% this year.

The most frequent concern raised in survey responses was that of rising premiums. We share the same concern, but please know that the NCMS Plan, sponsored by the North Carolina Medical Society, will continue to set rates to support the ongoing commitment to pay the claims of covered members and reasonable expenses to administer the Plan.

Rising premiums are a reflection of many conditions including the increasing costs of medical services and prescriptions, the aging NCMS Plan membership, and high cost claimants. We will continue to invest time and resources in care management and health promotion programming to effect change where we are able.

While we are pleased with survey results, we also believe that we can still do even better. We will continue to focus on you, our NCMS Plan customers, over this next year.

Thank you for participating!


Exclusive Webinar: What Should Employers Expect Under a Trump Administration?

Please Join Us For An NCMS Plan Employment Law Webinar

“What Should Employers Expect Under a Trump Administration?”

Many promises were made on the campaign trail, but what can employers really expect from the new Trump administration and when?

We will discuss changes made to-date by the Trump administration and how your organization should be preparing for additional changes to come.

Topics will include:

• Employer requirements under the Affordable Care Act
• Worker Classification
• FLSA Overtime Regulations
• New Sick Leave Mandates
• Fiduciary rule
• Federal Defend Trade Secrets Act
• Paid Family Leave

Presented by:
Ann Murray
Partner, Nelson Mullins Riley & Scarborough LLP

Thursday, March 30th
11:30 a.m. – 12:30 p.m. EST

Location: Online Web Event

~ Register for this event by Tuesday, March 21th ~

Register Now! Click Here

Ann Murray is a partner in Nelson Mullins Riley & Scarborough LLP's Atlanta office where she practices in the areas of employee benefits and executive compensation. She is a member of her firm’s health care team, which focuses on providing comprehensive services to hospitals, physician practices, and other health care providers, as well as others in the health care industry. She also previously served as in-house benefits counsel for a publicly-traded company, which allows her to offer a more business-oriented and practical approach.

Ms. Murray assists her clients with all types of HR and benefits-related matters, including those relating to qualified retirement plans; health and welfare benefits (including ERISA, ACA and HIPAA compliance); equity incentives, deferred compensation and other executive compensation arrangements; and payroll taxes, worker classification and data protection.

Ms. Murray is a regular speaker and writer on various topics, including the ACA, HIPAA & Data Breaches, Fiduciary Compliance of Investment Committees, and On-Site Clinics.


2017 NCMGMA Annual Conference: The Challenge of Leading Change

The North Carolina Medical Group Management Association (NCMGMA) is coming to Charlotte for their Annual Conference, May 7-9, 2017, at the Westin Charlotte. This year's event promises first-class educational programs, leading speakers and authentic networking events with members and exhibitors.

This year’s conference “The Challenge of Leading Change,” will tie together the various aspects of what healthcare administrators are challenged with every day, featuring content on finance, customer service, legal issues, social media, and human resources. Additionally, NCMGMA’s Annual Conference will feature over 60 exhibitors for you to meet with, offering services from IT, EHR, staffing, insurance and so much more.

Register today to attend this May in Charlotte!


Bariatric Surgery Criteria Change

Beginning with effective and renewal dates of January 1, 2017, and beyond, NCMS Plan members requesting prior authorization for bariatric surgery will be required to have documentation of 12 consecutive months of medical management prior to approval.

Key Points

•This is a change from the 2016 policy, which did not require prior medical management documentation.

•The change goes into effect for NCMS Plan practices renewing on or after January 1, 2017.

•Members who have received prior approval for bariatric surgery before their 2017 renewal date will not require documentation of the 12 consecutive months of medical management.

•Details about the 2017 policy are accessible here.

•The full text of the revision reads: “Benefits are provided for surgical treatment of morbid obesity (bariatric surgery) if the individual has received 12 consecutive months of medical management of this condition prior to the surgical procedure.”


Ask George

Question: George, whenever our practice has an employee with an address change or an employee who adds a new child to insurance, I send you paper applications. Is there an online option for me to process these transactions myself and have access to employee benefit information?

Answer: Yes, there is indeed an online option for you, it’s called eBenefitsNow. This is an excellent online resource that can really serve all of your health insurance enrollment needs. With eBenefitsNow, you can access, enroll & make changes to your employee benefit information from the office – or even your home 24/7. If this sounds like it will meet the needs of your practice, you can start the implementation process at your convenience.

To start implementation of eBenefitsNow, go to and enter access code: NC675899.

You will be directed to complete their online service agreement. Once you complete this agreement, a representative from BenefitFocus will contact you to get your practice setup and to train you on how to use the system. You may also be pleased to know that there is no cost for your group to use eBenefitsNow.

For more information about eBenefitsNow including a training video library, go to

If you have a question to Ask George, you can always contact me at (919) 878-7561 or


Flores & Associates Announces New Texting Service

Flores & Associates is the NCMS Plan's contracted partner for COBRA administration services. Flores is also endorsed by the NCMS Plan for other services including health and dependent care spending accounts (FSAs) and health reimbursement arrangements (HRAs). Many participating practices choose Flores to provide these value added services to their practice and their employees. Flores has created a reputation nationwide for their leading edge technology as well. Recently, Flores announced a new addition to their proprietary suite of technology, Short Message Service (SMS) notification.

SMS notification will allow plan participants to use their cellular devices to text “BALANCE” to (888) 586-3994 and receive an update by text of their current year account balance(s).

To learn more about this technology and the services offered by Flores & Associates, existing clients may contact their dedicated account manager. Potential clients may contact Cindy Bistany at (828) 693-3595 or

Be sure to ask about preferred pricing for NCMS Plan participating practices!


Practice Wellness Personal

Practice Wellness Personal, a resource addressing issues related to Life, Family, Money, Work and Health.

Practice Wellness Personal, the new NCMS Plan Employee Assistance Program, is now available for all NCMS Plan members.

The NCMS Plan has partnered with LifeWorks to deliver best-in-class counseling, digital content and perks to support members' emotional, mental, physical and financial well-being. Encourage employees to register today at Select 'Sign Up' where they'll be prompted to enter their invitation code. Enter 'PWP-' followed by their subscriber ID (on their NCMS Plan/BCBSNC insurance card) and they can set up their account.

For confidential advice and support, employees can call the NCMS Plan dedicated number (800) 248-6615.

For additional information on how Practice Wellness Personal can benefit your employees or specific questions about this new benefit, contact Jason Horay at


New Program--Eat Smart Move More Weigh Less 2

Have you or your employees participated in the Eat Smart, Move More, Weigh Less (ESMMWL) program? If you completed ESMMWL (by attending at least 10 out of 15 classes), you are invited to participate in Eat Smart, Move More, Weigh Less 2.

Continue your personal journey towards better health with the NEW 24-week weight maintenance program which complements and furthers the weight management efforts and results achieved in ESMMWL. The educational strategies and delivery methods of the program are the same, but there are new topics including "Navigating the Diet Maze", "Cooking Smart", "Manage the Holidays", and much more!

ESMMWL 2 will launch a new series the week of April 17th. NCMS Plan members pay only $30 at the time of registration (a $235 value), which is 100% refunded upon completion of the program for meeting tracking requirements.

Check out Eat Smart, Move More, Weigh Less for more information.


About the North Carolina Medical Society

Established in 1849, the North Carolina Medical Society (NCMS) is devoted to representing the interests of physicians and protecting the quality of patient care as the largest physician organization in the state. The NCMS Plan, sponsored by the NCMS, is the only statewide employee benefits plan designed specifically for North Carolina physicians.

For more information about many other benefits of NCMS membership, visit